Member-Cocused Retail Service Associate

BJ's Wholesale Club, Inc.; Oaks (PA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous PTO

Job summary

BJ’s Wholesale Club in Oaks, PA is seeking a Merchandise Protection Associate to help protect merchandise, monitor entrance/exit activity and deliver top-tier member service. You will audit procedures, resolve issues, and maintain safety for members and team members while upholding club standards.

Team members are expected to be reliable, attentive to detail, and able to work collaboratively in a busy retail environment.

Qualifications

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Must successfully complete required training and certification processes.

Responsibilities

• Delivers superior member service in a prompt, friendly manner.
• Resolves member concerns courteously and escalates when necessary.
• Maintains merchandise protection procedures and shrink alert protocols.
• Reviews and maintains AP Alert Binder per AP standards.
• Follows BEST procedures including cross-checking receipts and items.
• Records register receipt discrepancies and notifies frontline to rectify.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery.
• Inspects bags and belongings leaving the building.
• Maintains all club policies and procedures.
• Performs other duties as assigned and ensures regular attendance.

Skills

Interpersonal skills

Attention to detail

Basic math skills

Smart handheld device

Tools

Smart handheld device

Job description

BJ’s Wholesale Club in Oaks, PA is seeking a Merchandise Protection Associate to help protect merchandise, monitor entrance/exit activity and deliver top-tier member service. You will audit procedures, resolve issues, and maintain safety for members and team members while upholding club standards.

Team members are expected to be reliable, attentive to detail, and able to work collaboratively in a busy retail environment.