Member Experience & Protection Specialist

BJ's Wholesale Club; Town of Monroe (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

BJ's Wholesale Club is seeking a team member to perform merchandise protection procedures, monitor entry and exit activity, and provide superior customer service to members at our club. The role emphasizes safety, adherence to policies, and a commitment to the member experience.

Responsibilities include enforcing club procedures, assisting members, and supporting department policies while maintaining a clean, organized, and safe environment for guests and teammates.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete requir(ment)

Responsibilities

• Delivers superior member service, greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Responds to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintains high standards of safety for members and team members.

Job description

BJ's Wholesale Club is seeking a team member to perform merchandise protection procedures, monitor entry and exit activity, and provide superior customer service to members at our club. The role emphasizes safety, adherence to policies, and a commitment to the member experience.

Responsibilities include enforcing club procedures, assisting members, and supporting department policies while maintaining a clean, organized, and safe environment for guests and teammates.