Member Experience & Safety Ambassador

BJ's Wholesale Club; Port (OK); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a Merchandise Protection Associate to help protect inventory and provide superior member service at our location. You will monitor entrances and exits, uphold safety standards, and assist members with questions in a fast-paced environment.

Responsibilities include applying loss prevention procedures, auditing procedures, and supporting club policies while maintaining a friendly, helpful attitude to ensure a positive member experience.

Qualifications

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• Age requirements vary by state (18+, with state-specific ages).

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking receipts and reconciling high dollar items.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to procedures.
• Inspects bags and exposures to ensure safety and policy compliance.
• Monitors member and visitor traffic entering and exiting the club.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Training & certification

6 months tenure

Age requirement 18+

Job description

BJ’s Wholesale Club is seeking a Merchandise Protection Associate to help protect inventory and provide superior member service at our location. You will monitor entrances and exits, uphold safety standards, and assist members with questions in a fast-paced environment.

Responsibilities include applying loss prevention procedures, auditing procedures, and supporting club policies while maintaining a friendly, helpful attitude to ensure a positive member experience.