Member Experience & Entrance Security Associate

BJ's Wholesale Club, Inc.; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free memberships

Paid time off

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking team members to protect merchandise, monitor entrances and exits, and provide outstanding service to members. You will uphold club policies, operate with speed and integrity, and support a safe, positive environment for both members and staff.

Role emphasizes teamwork, adherence to GOLD standards, and responsive problem-solving to maintain a premier shopping experience across our clubs.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana - At least 19 years of age Delaware - At least 21 years of age.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member receipts and verifying high dollar value items.
• Records register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of repack awareness guidelines by inspecting known repack articles.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Training & certification

Six months tenure

Age 18+

Job description

BJ’s Wholesale Club is seeking team members to protect merchandise, monitor entrances and exits, and provide outstanding service to members. You will uphold club policies, operate with speed and integrity, and support a safe, positive environment for both members and staff.

Role emphasizes teamwork, adherence to GOLD standards, and responsive problem-solving to maintain a premier shopping experience across our clubs.