Front Door & Member Experience Concierge

BJ's Wholesale Club, Inc.

Gainesville (VA)

On-site

USD 23,000 - 28,000

Full time

12 days ago

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Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in the United States seeks a Merchandise Protection Associate to support member safety, protect inventory, and deliver friendly, professional service at all times. You will monitor entrances and exits, review receipts and items, respond to alarms, and work with team members to resolve concerns quickly.

Regular attendance, basic math, and the ability to use a handheld device are essential.

Qualifications

Strong interpersonal skills and an attention to detail are required.
Basic math skills are preferred for transaction accuracy.
Ability to use a smart handheld device is essential.
Must successfully complete required training and certification processes.

Responsibilities

Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
Reviews and maintains the AP Alert Binder according to AP standards.
Follow the BEST procedures including cross-checking merchandise to member receipts and verifying high dollar value items.