Member Experience Champion

BJ's Wholesale Club; Philadelphia (Philadelphia County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous paid time off

Flexible health benefits

Job summary

BJ’s Wholesale Club is seeking a Merchandise Protection Associate for its Philadelphia location. You will perform merchandise protection procedures, monitor entrances and exits, and provide superior customer service to members.

Responsibilities include enforcing club policies, protecting assets, and maintaining a safe environment for members and team members alike. Regular attendance and ability to work in a fast-paced retail setting are essential.

Qualifications

• Strong interpersonal skills and attention to detail required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• Age requirements vary by state (18+, with higher ages in some states).

Responsibilities

• Delivers superior member service with greeting, assistance and thanks.
• Maintains merchandise protection procedures and shrink alert protocols.
• Audits express pay, curbside pickup and related processes.
• Monitors member and visitor traffic; responds to EAS alarms.
• Inspects bags and belongings as customers depart the building.
• Maintains club policies and procedures; supports cross-department duties.

Skills

Strong interpersonal skills

Basic math skills

Ability to use a smart handheld device

Tools

Smart handheld device

Job description

BJ’s Wholesale Club is seeking a Merchandise Protection Associate for its Philadelphia location. You will perform merchandise protection procedures, monitor entrances and exits, and provide superior customer service to members.

Responsibilities include enforcing club policies, protecting assets, and maintaining a safe environment for members and team members alike. Regular attendance and ability to work in a fast-paced retail setting are essential.