Member Experience Specialist

BJ's Wholesale Club; Sevierville (TN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Health Benefits

401(k) with company match

Stock Purchase Plan

Job summary

BJ's Wholesale Club in Marlborough, MA is seeking a Merchandise Protection Associate to monitor entrances and exits and deliver superior member service. You will help maintain a safe, welcoming environment and support loss prevention policies.

Daily tasks include assisting members, auditing procedures, inspecting bags, and collaborating with teammates to uphold club standards and safety. This role emphasizes speed, integrity, and a member-first mindset.

Qualifications

• Strong interpersonal skills and attention to detail.
• Basic math skills.
• Ability to use a smart handheld device.
• Must complete required training and certification.
• Must be employed with the company for at least 6 months.
• Minimum age 18 (state variations apply).

Responsibilities

• Delivers superior member service in a prompt, friendly manner.
• Maintains merchandise protection procedures and shrink alert protocols.
• Reviews AP Alert Binder per AP standards.
• Audits Express Pay, BOPIC, Curbside, and Same Day Delivery.
• Inspects bags and belongings at exit for security.
• Regular, predictable attendance is required.

Skills

Interpersonal skills

Attention to detail

Basic math

Smart handheld device

Training & certification

6-month tenure

Minimum age 18

Job description

BJ's Wholesale Club in Marlborough, MA is seeking a Merchandise Protection Associate to monitor entrances and exits and deliver superior member service. You will help maintain a safe, welcoming environment and support loss prevention policies.

Daily tasks include assisting members, auditing procedures, inspecting bags, and collaborating with teammates to uphold club standards and safety. This role emphasizes speed, integrity, and a member-first mindset.