Member Experience Associate - Service Desk & Sales

Paycom - ATS; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401K match

Free Black Card Membership

Growth opportunities

Competitive pay

Job summary

Ohana Growth Partners, operator of Planet Fitness clubs, is seeking a Service Desk Associate in Grand Rapids to deliver outstanding member service, process memberships, and maintain the facility. You will greet members, handle inquiries, operate the POS system, and support daily club operations to uphold the brand’s Judgment Free Zone.

The role emphasizes customer service, teamwork, and reliable front desk performance in a high-activity gym environment.

Qualifications

• High School Diploma or GED required or preferred.
• Experience in customer service and/or sales is preferred.
• Previous cleaning/maintenance experience is preferred.
• Basic computer literacy is required.

Responsibilities

• Greet members and guests on arrival and assist as needed.
• Monitor club access for members and guests and address issues.
• Answer questions and handle member/guest complaints; provide information to prospects.
• Sell memberships, process agreements, and enter new members into the database.
• Operate the POS system and collect balances on past due accounts.
• Maintain front desk cleanliness and organization; schedule fitness training sessions.
• Complete club walk‑throughs and checklists every 20 minutes.
• Assist with club housekeeping and general facility upkeep.

Skills

Phone etiquette

Communication

Interpersonal skills

Numerical accuracy

Follow directions

Teamwork

Positive attitude

Composure under pressure

Mistakes learning

Education

High School Diploma or GED

Tools

POS system

Job description

Ohana Growth Partners, operator of Planet Fitness clubs, is seeking a Service Desk Associate in Grand Rapids to deliver outstanding member service, process memberships, and maintain the facility. You will greet members, handle inquiries, operate the POS system, and support daily club operations to uphold the brand’s Judgment Free Zone.

The role emphasizes customer service, teamwork, and reliable front desk performance in a high-activity gym environment.