Member Experience Associate - Seasonal

Excel Fitness; Austin, Northern (TX, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Excel Fitness is seeking a Seasonal Member Services Representative in Austin, TX to support operations and member engagement. This on-site role requires assisting members, maintaining cleanliness, and promoting membership activities.

The ideal candidate will stay proficient with the Planet Fitness app, adhere to policies, and help ensure a safe club environment while coordinating with the GM/AM on promotions and events.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Must be comfortable standing for long periods.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks and re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and point of sale.
• Ensure members adhere to company policies and guidelines and address infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on inventory orders.
• Stay up to date on required certifications and training.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with equipment and amenities.
• Assist GM and represent our company at community events and outreach activities.

Skills

Customer service

Communication skills

Teamwork

Critical thinking

Microsoft Office

Data privacy

Stamina

Computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Excel Fitness is seeking a Seasonal Member Services Representative in Austin, TX to support operations and member engagement. This on-site role requires assisting members, maintaining cleanliness, and promoting membership activities.

The ideal candidate will stay proficient with the Planet Fitness app, adhere to policies, and help ensure a safe club environment while coordinating with the GM/AM on promotions and events.