Member Experience Specialist

Excel Fitness; Dallas, Northern (TX, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Excel Fitness in Dallas is seeking a part-time Team Member to join our club operations. You will help maintain a clean, welcoming environment, assist members with the Planet Fitness app, and support daily tasks under the guidance of the GM and Shift Lead.

This role emphasizes customer service, safety, and teamwork, with duties ranging from inventory checks to member promotions and basic POS interactions. Flexible hours include evenings and weekends to meet business needs.

Qualifications

• Must be at least 16 years old.
• Willing to obtain CPR and AED certification if not already certified.
• Comfortable standing for long periods.
• Strong communication with members and staff.
• Familiar with Microsoft Office and computer use.

Responsibilities

• Perform duties during your assigned work shift to maintain club standards.
• Monitor and maintain a clean, welcoming fitness environment.
• Assist members with the Planet Fitness app and club services.
• Complete required trainings to operate safely and efficiently.
• Conduct club walkarounds and audits to enforce Excel standards.
• Operate point of sale for drinks and merchandise.
• Enforce policies and ensure a safe, secure environment.
• Assist with membership promotions and community outreach.
• Restock retail and janitorial supplies as needed.
• Communicate with members to deliver high level customer service.

Skills

Customer service

Communication skills

Teamwork

CPR/AED Certification

Proficient in Microsoft Office

Job description

Excel Fitness in Dallas is seeking a part-time Team Member to join our club operations. You will help maintain a clean, welcoming environment, assist members with the Planet Fitness app, and support daily tasks under the guidance of the GM and Shift Lead.

This role emphasizes customer service, safety, and teamwork, with duties ranging from inventory checks to member promotions and basic POS interactions. Flexible hours include evenings and weekends to meet business needs.