Member Experience Specialist

Excel Fitness; Austin (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Excel Fitness is hiring for a part-time, on-site Team Member in Austin, TX. The role focuses on delivering excellent member service, maintaining a clean club environment, and handling POS and member data entry.

Applicants should be at least 18, have a High School Diploma, and CPR/AED certification. Duties include promoting memberships, supporting leadership, and ensuring compliance with company policies.

Qualifications

• CPR and AED certifications are required before working alone.
• Strong communication and customer service skills are essential.
• Ability to stand for long periods and work as part of a team.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and POS.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Assist GM and AM with membership promotions and operational tasks.

Skills

Communication skills

Team player

Customer service

Microsoft Office

Education

High School Diploma

Tools

Excel

Point of Sale (POS)

Job description

Excel Fitness is hiring for a part-time, on-site Team Member in Austin, TX. The role focuses on delivering excellent member service, maintaining a clean club environment, and handling POS and member data entry.

Applicants should be at least 18, have a High School Diploma, and CPR/AED certification. Duties include promoting memberships, supporting leadership, and ensuring compliance with company policies.