Member Experience Associate — Gym Front Desk, Flexible Hours

Planet Fitness; Colo (PR); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate to welcome members and guests, manage check-ins, and support daily club operations. You will answer questions about memberships, guide usage of gym services, and help maintain a clean, welcoming environment at the front desk.

Ideal candidates will have strong customer service skills, a positive attitude, and the ability to work in a fast-paced setting, including evenings and weekends.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent required.

Responsibilities

• Greet members and guests in a friendly and professional manner, ensuring a welcoming environment.
• Assist members with inquiries about memberships and gym services.
• Check-in members and handle membership-related transactions (billing, renewals).
• Maintain front desk area and ensure club cleanliness, including locker rooms and restrooms.
• Educate members about benefits and promote memberships and services.
• Collaborate with team and management to meet club goals and maintain safety.

Skills

Customer service

Communication skills

Computer basics

Positive attitude

Team player

Flexible hours

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to welcome members and guests, manage check-ins, and support daily club operations. You will answer questions about memberships, guide usage of gym services, and help maintain a clean, welcoming environment at the front desk.

Ideal candidates will have strong customer service skills, a positive attitude, and the ability to work in a fast-paced setting, including evenings and weekends.