Gym Front Desk & Member Experience - Flexible Hours

Planet Fitness; Carolina (PR); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate to warmly welcome members, answer questions, and process check-ins. You will help keep the club clean and organized, assist with memberships, and support daily operations with a friendly, judgment-free attitude.

You will coordinate with team members, promote services, and ensure a positive experience for guests during busy evenings and weekends, while prioritizing customer care and safety in a welcoming environment.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Customer Service: Greet members and guests in a friendly and professional manner.
• Member Support: Assist members with inquiries about membership options, policies, and gym services.
• Administrative Tasks: Check-in members, maintain front desk area, handle membership transactions.
• Facility Presentation: Keep front desk and surrounding areas tidy and welcoming.
• Promote Membership Sales: Educate on benefits and encourage sign-ups for memberships and services.
• Team Collaboration: Work with teammates and management to achieve club goals and safety standards.

Skills

Customer service experience

Strong communication

Interpersonal skills

Basic computer skills

Flexible hours

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to warmly welcome members, answer questions, and process check-ins. You will help keep the club clean and organized, assist with memberships, and support daily operations with a friendly, judgment-free attitude.

You will coordinate with team members, promote services, and ensure a positive experience for guests during busy evenings and weekends, while prioritizing customer care and safety in a welcoming environment.