Member Experience Front Desk Associate | Flexible Hours

Planet Fitness; City of Rome (NY); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401K plan

Health benefits including medical, eye

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate to warmly welcome and assist members, answer calls, and provide accurate information. The role supports sales through promoting memberships and promotions while ensuring a clean, friendly club environment.

The position requires strong customer service, communication, and the ability to multitask in a fast-paced retail setting. Flexible hours are included and physical stamina to stand and lift is expected.

Qualifications

• Experience in face-to-face customer service in retail is required.
• Six months of retail customer service or one year fitness experience preferred.
• Able to work a flexible rotating schedule.
• Ability to stand for long periods and lift up to 50 pounds.

Responsibilities

• Greet and assist members at the front desk in a confident, professional and friendly manner.
• Handle inquiries and provide accurate information to members.
• Process payments and give receipts.
• Promote memberships and current promotions to customers.
• Maintain cleanliness of the club during the shift.

Skills

Excellent customer service

Strong communication skills

Flexible scheduling

Friendly, courteous demeanor

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to warmly welcome and assist members, answer calls, and provide accurate information. The role supports sales through promoting memberships and promotions while ensuring a clean, friendly club environment.

The position requires strong customer service, communication, and the ability to multitask in a fast-paced retail setting. Flexible hours are included and physical stamina to stand and lift is expected.