Member Experience Associate - Gym Front Desk

United FP; Uniontown (Fayette County); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Planet Fitness in Uniontown, PA is seeking a Member Services Representative to deliver a superior member experience. You will greet members, handle front desk activities, assist with sign-ups and conduct tours for prospective members, while keeping accounts up to date and addressing questions professionally.

The role requires a passion for fitness, a positive attitude, reliability, and the ability to communicate clearly.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Punctual and reliable with a positive attitude.

Responsabilités

• Greet members, guests and prospective members with friendly service.
• Handle front desk tasks: answer phones, check in members and sign up new members.
• Give tours to prospective members and assist with account updates.
• Respond to questions promptly and escalate to the manager when needed.
• Maintain club cleanliness and ensure a welcoming environment.

Connaissances

Customer service

Front desk

Phone etiquette

Account updates

Empathy

Active listening

Diplomacy

Description du poste

Planet Fitness in Uniontown, PA is seeking a Member Services Representative to deliver a superior member experience. You will greet members, handle front desk activities, assist with sign-ups and conduct tours for prospective members, while keeping accounts up to date and addressing questions professionally.

The role requires a passion for fitness, a positive attitude, reliability, and the ability to communicate clearly.