Member Experience Associate (Gym Front Desk)
pfcareers
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Benefits offered by this job
Job summary
Planet Fitness is seeking a Member Services Representative to create a positive member experience by providing a superior level of customer service to members, prospective members and guests.
The role involves greeting and assisting guests, handling front desk tasks, guiding tours for prospective members, and updating member accounts while maintaining a clean and welcoming club environment.
Qualifications
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability.
- Exceptional customer service skills; able to interact with members and coworkers.
- Strong listener with empathy and problem solving.
- Diplomacy in all interactions; professional language.
Responsibilities
- Greet members and guests with exceptional customer service.
- Handle front desk duties: answer calls, check members in, sign up new members, give tours.
- Update member accounts as needed.
- Respond to questions and concerns and escalate to management as needed.
- Maintain cleanliness and neatness of the club.
Skills
Education
Job description
Planet Fitness is seeking a Member Services Representative to create a positive member experience by providing a superior level of customer service to members, prospective members and guests.
The role involves greeting and assisting guests, handling front desk tasks, guiding tours for prospective members, and updating member accounts while maintaining a clean and welcoming club environment.
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