Member Experience Associate - Gym Front Desk

McCandless Fitness, LLC; Pittsburgh (Allegheny County); On-site; USD 17,000 - 19,000; Full time

Job summary

Taymax Group, LP, a multi-unit franchisee of Planet Fitness, is seeking a Member Services Representative for the Pittsburgh area (McKnight Road). This role focuses on delivering a positive member experience and supporting the club with front-desk duties.

The candidate will greet members and guests, handle sign-ups and tours, answer calls, process memberships, and help maintain a clean, welcoming environment according to company standards.

Qualifications

• Customer service background preferred.
• High school diploma required.
• Basic computer proficiency.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, checking members into the system, and signing up new members.
• Assist in maintaining neatness and cleanliness of the club and support daily tasks.

Skills

Customer service

Phone support

Registration systems

Education

High School diploma/GED

Tools

POS system

Job description

Taymax Group, LP, a multi-unit franchisee of Planet Fitness, is seeking a Member Services Representative for the Pittsburgh area (McKnight Road). This role focuses on delivering a positive member experience and supporting the club with front-desk duties.

The candidate will greet members and guests, handle sign-ups and tours, answer calls, process memberships, and help maintain a clean, welcoming environment according to company standards.