Member Experience Associate - Fitness Front Desk

Hampton Township Fitness, LLC; Allison Park (PA); On-site; USD 31,519,000 - 32,842,000; Full time

Job summary

Taymax Group, LP, a multi-unit Planet Fitness franchise, is seeking a Member Services Representative in Allison Park, PA. You will greet members, check in, assist tours, sign up new members and handle front desk tasks to ensure a welcoming experience.

The role emphasizes exceptional customer service, basic computer skills, reliability, and the ability to work as part of a team. The position offers a friendly fitness-focused environment with opportunities to contribute to club cleanliness and

Qualifications

• Customer service background preferred.
• Basic computer skills required.
• Punctual and reliable team member.
• Positive attitude and fitness enthusiasm.
• Ability to interact with members professionally.

Responsibilities

• Greet members and guests; provide exceptional service.
• Answer phones, check members in, and assist with tours.
• Sign up new members and calculate rates and payments.
• Maintain neatness and perform daily cleaning tasks.
• Assist in updating member accounts and respond to questions.

Skills

Customer service

Basic computer proficiency

Punctuality

Team player

Positive attitude

Excellent listener

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Taymax Group, LP, a multi-unit Planet Fitness franchise, is seeking a Member Services Representative in Allison Park, PA. You will greet members, check in, assist tours, sign up new members and handle front desk tasks to ensure a welcoming experience.

The role emphasizes exceptional customer service, basic computer skills, reliability, and the ability to work as part of a team. The position offers a friendly fitness-focused environment with opportunities to contribute to club cleanliness and