Member Services & Front Desk Associate (Fitness Club)

Shaler Township Fitness, LLC; Pittsburgh (Allegheny County); On-site; USD 15,000 - 16,000; Part time

Job summary

Taymax Group, as the multi-unit Planet Fitness franchisee, is seeking a friendly Member Services Representative for our Pittsburgh-area club. You’ll greet members and guests, answer phones, process sign-ups, tours, and member rate calculations, and assist the Club Manager with daily cash handling.

A reliable team player with a passion for fitness is key. We value high‑quality customer service, proactive problem solving, and the ability to maintain a clean, welcoming club environment.

Qualifications

• > Customer service experience preferred.
• - Basic computer proficiency required.
• - Punctuality and reliability are essential.
• - Ability to work independently and in a team.
• - Positive attitude and passion for fitness.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones, check members in, tour prospective members, and sign up new members with rate calculations.
• Assist the Club Manager with cash handling and drawer counts.
• Update member accounts and respond to questions promptly.
• Maintain club cleanliness and complete daily tasks on schedule.
• Perform other duties as needed.

Skills

Customer service experience

Basic computer proficiency

Punctuality and reliability

Teamwork

Positive attitude and fitness passion

Strong communication and empathy

Problem-solving and diplomacy

Education

High School diploma or GED

Job description

Taymax Group, as the multi-unit Planet Fitness franchisee, is seeking a friendly Member Services Representative for our Pittsburgh-area club. You’ll greet members and guests, answer phones, process sign-ups, tours, and member rate calculations, and assist the Club Manager with daily cash handling.

A reliable team player with a passion for fitness is key. We value high‑quality customer service, proactive problem solving, and the ability to maintain a clean, welcoming club environment.