Gym Front Desk & Member Services Associate

Penn Hills Fitness; Bethel Park (Allegheny County); On-site; USD 16,000 - 17,000; Part time

Job summary

Taymax Group, the Planet Fitness franchisee, is seeking a Member Services Representative in Bethel Park, PA. The role focuses on delivering a superior member experience at the front desk, assisting with tours, check-ins, and new member sign-ups, while maintaining club cleanliness and professionalism.

You will greet members, respond to inquiries, and collaborate with the Club Manager to ensure smooth daily operations and outstanding customer service.

Qualifications

• High school diploma or GED equivalent.
• Customer service background preferred.
• Basic computer proficiency.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members; calculate rates.
• Assist Club Manager with cash handling and daily drawer duties.
• Maintain neatness and cleanliness of the club; complete daily tasks within shift start time.
• Support in responding to member questions and coordinating with management as needed.

Skills

Customer service

Computer literacy

Punctuality

Team player

Positive attitude

Communication skills

Diplomacy

Education

High school diploma

Tools

POS system

Job description

Taymax Group, the Planet Fitness franchisee, is seeking a Member Services Representative in Bethel Park, PA. The role focuses on delivering a superior member experience at the front desk, assisting with tours, check-ins, and new member sign-ups, while maintaining club cleanliness and professionalism.

You will greet members, respond to inquiries, and collaborate with the Club Manager to ensure smooth daily operations and outstanding customer service.