Member Experience Specialist

Taymax Group; Coraopolis (Allegheny County); On-site; USD 15,000 - 17,000; Full time

Job summary

Taymax Group, a Planet Fitness franchisee, is hiring a Member Services Representative to deliver a high level of customer service to members, guests, and prospective members at our Coraopolis club in Moon Township, PA. You will greet people, handle front desk tasks, tours, membership sign-ups, and daily club maintenance.

The role emphasizes teamwork, punctuality, and a positive attitude with a passion for fitness.

Qualifications

• Must be 18 years or older.
• High School diploma or GED equivalent.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are required.
• Ability to work both independently and as part of a team.
• Positive, upbeat attitude and a passion for fitness and health.

Responsibilities

• Greet members, prospective members and guests with excellent service.
• Handle all front desk activities: answer phones, check in members, give tours.
• Sign up new members and explain rates and payments.
• Assist Club Manager with cash drawer counts as needed.
• Update member accounts and respond to questions promptly.
• Maintain club cleanliness and daily housekeeping duties.
• Support other duties as needed by club operations.

Skills

Customer service

Communication

Teamwork

Punctuality

Basic computer skills

Empathy

Problem solving

Diplomacy

Job description

Taymax Group, a Planet Fitness franchisee, is hiring a Member Services Representative to deliver a high level of customer service to members, guests, and prospective members at our Coraopolis club in Moon Township, PA. You will greet people, handle front desk tasks, tours, membership sign-ups, and daily club maintenance.

The role emphasizes teamwork, punctuality, and a positive attitude with a passion for fitness.