Member Experience Associate

McCandless Fitness, LLC; Keown (PA); On-site; USD 17,000 - 18,000; Full time

Job summary

Taymax Group’s Planet Fitness club in Pittsburgh, PA is hiring a Member Services Representative to provide a superior member experience. You will greet guests, sign up new members, answer questions, and maintain club cleanliness.

The role requires a friendly, reliable team player with a passion for fitness and excellent customer service. Training provided, with opportunities to advance within the Taymax network.

Qualifications

• Must be 18 years or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones, check members in, sign up new members and calculate rates.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner.
• Assist in maintaining the neatness and cleanliness of the club.
• Complete daily assigned tasks within the first hour of your shift and assist with cleaning duties as needed.
• Perform walk-arounds and bathroom checks; participate in special projects as required.

Job description

Taymax Group’s Planet Fitness club in Pittsburgh, PA is hiring a Member Services Representative to provide a superior member experience. You will greet guests, sign up new members, answer questions, and maintain club cleanliness.

The role requires a friendly, reliable team player with a passion for fitness and excellent customer service. Training provided, with opportunities to advance within the Taymax network.