Member Experience Associate

McCandless Fitness, LLC

Keown (PA)

On-site

USD 17,000 - 18,000

Full time

8 days ago
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Job summary

Taymax Group’s Planet Fitness club in Pittsburgh, PA is hiring a Member Services Representative to provide a superior member experience. You will greet guests, sign up new members, answer questions, and maintain club cleanliness.

The role requires a friendly, reliable team player with a passion for fitness and excellent customer service. Training provided, with opportunities to advance within the Taymax network.

Qualifications

  • Must be 18 years or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • A positive, upbeat attitude and a passion for fitness and health.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: answer phones, check members in, sign up new members and calculate rates.
  • Assist the Club Manager in counting out the drawer as needed.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Complete daily assigned tasks within the first hour of your shift and assist with cleaning duties as needed.
  • Perform walk-arounds and bathroom checks; participate in special projects as required.

Job description

Taymax Group’s Planet Fitness club in Pittsburgh, PA is hiring a Member Services Representative to provide a superior member experience. You will greet guests, sign up new members, answer questions, and maintain club cleanliness.

The role requires a friendly, reliable team player with a passion for fitness and excellent customer service. Training provided, with opportunities to advance within the Taymax network.

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