Member Experience Specialist - Gym

Pittsburg Fitness, LLC; Pittsburg (CA); On-site; USD 22,000 - 25,000; Part time

Job summary

Taymax Group, LP, owner of Planet Fitness clubs including the Pittsburg location, is hiring a Member Services Representative in Pittsburg, CA. You will greet members and guests, answer questions, sign up new members, and help manage member accounts at a busy front desk.

Join a high-volume club environment that focuses on exceptional service, teamwork, and a welcoming Judgement Free Zone. The role emphasizes reliability, communication, and a positive attitude in a fitness-driven team.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions; check members into the system.
• Take prospective members on tours; sign up new members; calculate rates and monthly payments.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Basic computer proficiency

Punctuality

Teamwork

Empathy

Positive attitude

Problem solving

Communication

Reliability

Education

High School diploma/GED

Job description

Taymax Group, LP, owner of Planet Fitness clubs including the Pittsburg location, is hiring a Member Services Representative in Pittsburg, CA. You will greet members and guests, answer questions, sign up new members, and help manage member accounts at a busy front desk.

Join a high-volume club environment that focuses on exceptional service, teamwork, and a welcoming Judgement Free Zone. The role emphasizes reliability, communication, and a positive attitude in a fitness-driven team.