Member Experience Associate - Front Desk & Wellness

Planet Fitness; Hanover (York County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacations and holidays

401(k) plan

Life insurance

FSAs

Tuition reimbursement

Employee discounts

Team-building events

Job summary

Planet Fitness is hiring a Front Desk Associate to deliver outstanding member service and uphold our Judgement Free Zone. You will greet guests, assist with questions, and support membership processes in a fast-paced club environment.

Join a welcoming, energetic team and help maintain a clean, safe, and friendly space for all members and guests. Flexibility and teamwork are valued as you participate in training and daily operations.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions.
• Promote Judgement Free Zone by engaging with members on the club floor.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers.
• Handle membership sign-ups, updates, cancellations, and transfers.
• Conduct member tours to assess needs and drive sign-ups.
• Process retail transactions and meet sales goals.
• Maintain a clean, welcoming club environment and address safety or policy issues.
• Report maintenance needs to ensure equipment and facilities are safe.

Skills

Customer service

Communication

Positive attitude

Punctual

Empathy

Team player

Job description

Planet Fitness is hiring a Front Desk Associate to deliver outstanding member service and uphold our Judgement Free Zone. You will greet guests, assist with questions, and support membership processes in a fast-paced club environment.

Join a welcoming, energetic team and help maintain a clean, safe, and friendly space for all members and guests. Flexibility and teamwork are valued as you participate in training and daily operations.