Member Experience & Front Desk Specialist

Planet Fitness; City of Poughkeepsie (NY); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Disability insurance

Life insurance

401(k) plan

Flexible spending accounts

Black Card Membership

Job summary

Planet Fitness Front Desk Associate is a guest-facing role focused on welcoming members and guests, handling inquiries, and promoting a supportive, Judgement Free Zone. You will assist on the club floor, answer questions, and help maintain a clean, welcoming environment.

Strong communication, reliability and a genuine desire to help others are essential. Training is provided to help you grow within the Planet Fitness team.

Qualifications

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members and guests at check-in; assist with questions
• Promote Judgement Free Zone; connect with members on the floor
• Resolve concerns and escalate to a Manager
• Answer phones courteously and handle inquiries
• Handle sign-ups, billing updates, cancellations, and transfers
• Perform retail transactions and drive sales goals
• Maintain cleanliness of equipment and facilities daily

Skills

Positive attitude

Excellent customer service

Communication skills

Team player

Punctual and reliable

Empathy and patience

Job description

Planet Fitness Front Desk Associate is a guest-facing role focused on welcoming members and guests, handling inquiries, and promoting a supportive, Judgement Free Zone. You will assist on the club floor, answer questions, and help maintain a clean, welcoming environment.

Strong communication, reliability and a genuine desire to help others are essential. Training is provided to help you grow within the Planet Fitness team.