Member Experience Associate - Front Desk & Wellness

CA Planet; Glendora (CA); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Advancement opportunities

Wellness resources

Flexible schedule

Job summary

CA Planet is seeking a Crew Member to deliver superior customer service and create a positive member experience for Planet Fitness members, prospective members and guests. You will greet guests, handle front desk activities, sign up new members, and guide tours to help growth and engagement.

The role requires a friendly, upbeat attitude, basic computer skills, reliability, and a passion for fitness. It includes responsibilities like updating member accounts and maintaining club cleanliness, with

Qualifications

• Customer service/hospitality background preferred.
• Basic computer proficiency required.
• A passion for fitness and health is essential.
• Upbeat and positive attitude is a must.
• Punctuality and reliability are essential.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones, check members into the system, new member sign-up, and tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Front desk communication

Basic computer proficiency

Fitness passion

Positive attitude

Punctuality

Teamwork

Active listening

Diplomacy

Reliability

Education

High School diploma or GED

Job description

CA Planet is seeking a Crew Member to deliver superior customer service and create a positive member experience for Planet Fitness members, prospective members and guests. You will greet guests, handle front desk activities, sign up new members, and guide tours to help growth and engagement.

The role requires a friendly, upbeat attitude, basic computer skills, reliability, and a passion for fitness. It includes responsibilities like updating member accounts and maintaining club cleanliness, with