Member Experience Associate - Front Desk & Sales
Baseline Fitness
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Benefits offered by this job
Job summary
Planet Fitness - PF Baseline Fitness in Minnesota seeks a Customer Service Representative to deliver a superior member experience. You will greet guests, handle front desk tasks, and assist with sign-ups, cancellations, and account updates while maintaining a welcoming club environment.
The role emphasizes outstanding customer service, active listening, and effective communication with members and staff. This position is typically on-site with opportunities for advancement within the club
Qualifications
- Customer service: delivers excellent member experiences and handles inquiries professionally.
- Listening: actively listens to customers and coworkers to resolve issues.
- Problem solving: identifies problems, analyzes information, and proposes solutions.
- Diplomacy: uses tact and appropriate language in all interactions.
- Communication: reports questions or concerns to supervision promptly.
Responsibilities
- Greet and assist potential members to deliver a positive experience.
- Handle front desk tasks and answer phone inquiries.
- Assist with member check-ins, sign-ups, and account updates.
- Facilitate member services questions and route to supervisor when needed.
- Maintain club appearance and cleanliness.
Skills
Job description
Planet Fitness - PF Baseline Fitness in Minnesota seeks a Customer Service Representative to deliver a superior member experience. You will greet guests, handle front desk tasks, and assist with sign-ups, cancellations, and account updates while maintaining a welcoming club environment.
The role emphasizes outstanding customer service, active listening, and effective communication with members and staff. This position is typically on-site with opportunities for advancement within the club
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