Member Experience Associate — Front Desk (PT)

Planet Fitness - PINNACLE FIT CLUBS, LLC; Maine Township (IL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) match

Paid time off

Free Black Card

Job summary

Planet Fitness is seeking a Part-Time Member Services Representative in Des Plaines, IL. You will be the first impression for members and guests, delivering friendly service and guiding them through memberships and club programs.

Responsibilities include front desk duties, scanning memberships, and keeping the club clean and safe. The role requires a positive attitude, teamwork, and the ability to work AM/PM/overnight shifts in a fast-paced gym environment.

Qualifications

• Experience delivering exceptional customer service in a fast-paced retail or service environment.
• Strong communication and interpersonal skills with a welcoming demeanor.
• Ability to work as part of a team and handle multiple tasks at once.

Responsibilities

• Greet members and guests with enthusiasm and professionalism.
• Assist with front desk operations, check in members, and verify eligibility.
• Process payments and maintain accurate member records.
• Maintain a clean, safe, and welcoming club environment during shifts.
• Provide information on memberships, amenities, and services.

Skills

Customer service

Communication

Teamwork

Tools

Point-of-Sale (POS)

Job description

Planet Fitness is seeking a Part-Time Member Services Representative in Des Plaines, IL. You will be the first impression for members and guests, delivering friendly service and guiding them through memberships and club programs.

Responsibilities include front desk duties, scanning memberships, and keeping the club clean and safe. The role requires a positive attitude, teamwork, and the ability to work AM/PM/overnight shifts in a fast-paced gym environment.