Member Experience Associate | Front Desk & New Member Sales

Baseline Fitness; Missouri; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Membership for self and family

Dollars for Scholars Program

Employee Appreciation Program

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Baseline Fitness in Missouri is seeking a friendly Customer Service Representative to greet members, answer questions, and drive new member sign-ups while delivering an outstanding guest experience. You will handle front desk duties, answer calls, coordinate tours, assist with check-ins, sign-ups, and cancellations, process member inquiries, and keep the club neat and welcoming for every guest.

This role emphasizes honesty, strong communication, and teamwork and offers opportunities to grow

Qualifications

• Strong customer service skills and a friendly demeanor.
• Basic computer proficiency for membership systems and data entry.
• Honesty and a good work ethic are essential.

Responsibilities

• Greet and assist potential members, delivering a positive experience.
• Answer phone calls politely and assist with questions.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, and profile updates.
• Forward member service issues to the Club Manager or supervisor as needed.
• Maintain a clean and welcoming club environment.

Skills

Customer service

Basic computer skills

Honesty & work ethic

Job description

Baseline Fitness in Missouri is seeking a friendly Customer Service Representative to greet members, answer questions, and drive new member sign-ups while delivering an outstanding guest experience. You will handle front desk duties, answer calls, coordinate tours, assist with check-ins, sign-ups, and cancellations, process member inquiries, and keep the club neat and welcoming for every guest.

This role emphasizes honesty, strong communication, and teamwork and offers opportunities to grow