Member Experience Specialist — Front Desk & Member Sales

Baseline Fitness; Bismarck (ND); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Flexible schedule

Free food & snacks

Free membership for self and family

Job summary

Baseline Fitness is seeking a Customer Service Representative to greet potential members and deliver a high level of service, creating a welcoming member experience. You will handle front desk duties, answer calls, provide tours or information, support sign-ups and cancellations, and help maintain accurate member records.

The role emphasizes member satisfaction and teamwork in a fast-paced club environment.

Qualifications

• Honesty and a strong work ethic are essential.
• Strong customer service skills are required.
• Basic computer proficiency is needed for daily tasks.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks including answering phone calls and assisting questions.
• Assist with member sign-ups, cancellations, and check-ins; update member accounts as needed.
• Support in resolving member services issues and coordinating with the Club Manager.

Skills

Honesty and work ethic

Customer service

Basic computer skills

Job description

Baseline Fitness is seeking a Customer Service Representative to greet potential members and deliver a high level of service, creating a welcoming member experience. You will handle front desk duties, answer calls, provide tours or information, support sign-ups and cancellations, and help maintain accurate member records.

The role emphasizes member satisfaction and teamwork in a fast-paced club environment.