Front Desk & Member Experience Specialist

Paycom - ATS; Wasilla (AK); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering exceptional service in a clean, welcoming club environment. You will assist with membership options, answer questions, process check-ins and transactions, maintain front desk areas, and promote memberships and services while working with a friendly team to keep the club running smoothly.

This role requires a positive attitude, reliability, and the ability to multitask in a

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about memberships and gym services.
• Check-in members and handle membership transactions.
• Maintain tidy, clean front desk and surrounding areas.
• Promote memberships and services when appropriate.
• Collaborate with team to achieve club goals and ensure safety.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Flexibility

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering exceptional service in a clean, welcoming club environment. You will assist with membership options, answer questions, process check-ins and transactions, maintain front desk areas, and promote memberships and services while working with a friendly team to keep the club running smoothly.

This role requires a positive attitude, reliability, and the ability to multitask in a