Member Experience Concierge - Front Desk

Planet Fitness; LaGrange (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness in LaGrange, GA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. You will greet customers, handle front desk duties (phone inquiries, check-ins, new member sign-ups, and tours), update accounts, respond to questions, and help keep the club clean and welcoming.

The role requires a high school diploma or GED, 18+ age, and a can-do attitude; punctuality and

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma or GED equivalent.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, check-ins, new member sign-ups, and tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns and escalate when needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Reliability

Active listening

Empathy

Diplomacy

Team interaction

Education

High School diploma / GED

Job description

Planet Fitness in LaGrange, GA is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. You will greet customers, handle front desk duties (phone inquiries, check-ins, new member sign-ups, and tours), update accounts, respond to questions, and help keep the club clean and welcoming.

The role requires a high school diploma or GED, 18+ age, and a can-do attitude; punctuality and