Member Experience Associate

Planet Fitness; Loganville (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness in Loganville, GA is seeking a Member Services Representative to deliver exceptional customer service to members and guests in a Judgement Free Zone. You will greet visitors, assist with memberships, and keep the front desk and lobby clean in a fast-paced fitness setting.

The role requires reliable team players with good communication, attention to detail, and a willingness to learn and adapt to new processes. This is a full-time position based at our club."

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.

Skills

Customer Service

Communication

Team player

Attention to detail

Punctuality

Problem-solving

Independent work

Adaptability

Tools

POS system

Job description

Planet Fitness in Loganville, GA is seeking a Member Services Representative to deliver exceptional customer service to members and guests in a Judgement Free Zone. You will greet visitors, assist with memberships, and keep the front desk and lobby clean in a fast-paced fitness setting.

The role requires reliable team players with good communication, attention to detail, and a willingness to learn and adapt to new processes. This is a full-time position based at our club."