Member Experience Associate — Front Desk

IFH CT OPERATIONS, INC; Danbury (CT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary & 401K plan

Health benefits (Medical, Dental, Vis

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Danbury, CT is seeking Front Desk Associates to warmly welcome members, answer questions, handle phone calls, process payments, and promote ongoing promotions. The role requires a High School Diploma or equivalent and a flexible, rotating schedule.

You will help maintain a clean, welcoming club environment while delivering friendly, efficient service throughout shifts. The position offers full-time hours with benefits, including health coverage, 401K, and paid time off, to

Qualifications

• High school diploma or equivalent required.
• Six months of in-person customer service experience or one year of fitness industry experience preferred.

Responsibilities

• Greet and bid farewell to members in a confident, professional, and friendly manner.
• Anticipate members' needs and respond promptly to inquiries.
• Provide clear telephone service with accurate information.
• Resolve customer concerns with effective problem solving.
• Maintain club cleanliness for part of your shift.
• Process payments and issue receipts accurately.
• Promote products, promotions, and benefits to drive revenue.
• Answer questions about procedures and policies clearly and courteously.

Skills

Customer service excellence

Communication skills

Multitasking

Problem solving

Flexibility

Cash handling

Education

High School Diploma or Equivalent

Job description

Planet Fitness in Danbury, CT is seeking Front Desk Associates to warmly welcome members, answer questions, handle phone calls, process payments, and promote ongoing promotions. The role requires a High School Diploma or equivalent and a flexible, rotating schedule.

You will help maintain a clean, welcoming club environment while delivering friendly, efficient service throughout shifts. The position offers full-time hours with benefits, including health coverage, 401K, and paid time off, to