Member Experience Front Desk Associate

Planet Fitness; Village of Cayuga Heights (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) plan

Dental insurance

Health insurance

Paid time off

Vision insurance

Employee discount

Free Black Card membership

Job summary

Planet Fitness is seeking Front Desk Associates to warmly welcome members, handle inquiries, process payments, and promote membership benefits in a friendly, professional environment.

The role requires a High School diploma and some customer service experience; flexibility with a rotating schedule is helpful, and associates should be able to stand and lift light to moderate loads as needed. Planet Fitness is an Equal Opportunity Employer.

Qualifications

• High School Diploma or equivalent required.
• Six months face-to-face customer service in retail or 1 year fitness experience preferred.
• 18 years old or older.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members' needs and respond promptly.
• Provide gracious and efficient telephone service.
• Handle payments and give receipts.
• Promote products and special promotions to customers.
• Maintain the club’s cleanliness for up to 50% of the shift.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Flexibility

Attention to detail

Education

High School Diploma or Equivalent

Tools

Point of Sale (POS) system

Job description

Planet Fitness is seeking Front Desk Associates to warmly welcome members, handle inquiries, process payments, and promote membership benefits in a friendly, professional environment.

The role requires a High School diploma and some customer service experience; flexibility with a rotating schedule is helpful, and associates should be able to stand and lift light to moderate loads as needed. Planet Fitness is an Equal Opportunity Employer.