Front Desk & Member Experience Associate (Part-Time)

Paycom - ATS; Stratford (CT); On-site; USD 230,000 - 2,403,000; Part time

Job summary

Planet Fitness in Stratford, CT is seeking a part-time Front Desk Associate to warmly welcome members and perform front desk tasks with precision. The role requires a friendly demeanor, strong service skills, and the ability to balance multiple duties during a fast-paced shift.

Primary duties include handling inquiries, processing payments, and promoting memberships while maintaining club cleanliness and a positive customer experience.

Qualifications

• 18 years old or older.
• A High School Diploma or Equivalent required.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Skills

Multitasking

Customer service

Self-starter

Flexible schedule

Fitness industry experience

Education

High school diploma or equivalent

Job description

Planet Fitness in Stratford, CT is seeking a part-time Front Desk Associate to warmly welcome members and perform front desk tasks with precision. The role requires a friendly demeanor, strong service skills, and the ability to balance multiple duties during a fast-paced shift.

Primary duties include handling inquiries, processing payments, and promoting memberships while maintaining club cleanliness and a positive customer experience.