Member Experience Associate - Fitness Club (Part-Time)

Planet Fitness; Fairfield (CT); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Competitive pay

401K plan

Health benefits

Paid time off

Free Black Card

Job summary

Planet Fitness in Fairfield, CT is seeking a friendly Front Desk Associate for a part-time, rotating schedule. You will greet members, answer questions, process payments, and promote memberships while keeping the club clean and welcoming. Requirements include a High School Diploma or equivalent and at least six months of face-to-face customer service in retail or one year in fitness.

Training is provided. Wage is $16.94 per hour with opportunities for advancement and benefits consistent with

Qualifications

• 18 years old or older
• High School Diploma or equivalent required
• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Skills

Multitasking

Problem solving

Initiative

Flex schedule

Customer service

Energetic

Education

High School Diploma

Job description

Planet Fitness in Fairfield, CT is seeking a friendly Front Desk Associate for a part-time, rotating schedule. You will greet members, answer questions, process payments, and promote memberships while keeping the club clean and welcoming. Requirements include a High School Diploma or equivalent and at least six months of face-to-face customer service in retail or one year in fitness.

Training is provided. Wage is $16.94 per hour with opportunities for advancement and benefits consistent with