Front Desk & Member Experience Associate

Paycom - ATS; Stamford (CT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401K plan

Free Black Card membership

Job summary

Planet Fitness seeks a Front Desk Associate to greet members, answer phones, process payments, and promote memberships and promotions. You will maintain a clean club environment and assist guests with inquiries, ensuring a welcoming experience.

A strong customer-service mindset and teamwork are essential for success in this fast-paced retail gym setting. Applicants should have a High School Diploma or Equivalent and at least six months of face-to-face customer service experience in retail.

Qualifications

• Six months face to face customer service experience in a retail environment required.
• Ability to deliver friendly and courteous service to members.
• Strong communication and problem-solving skills to resolve concerns.

Responsibilities

• Welcome and assist members in a confident, professional manner.
• Provide prompt, knowledgeable telephone service.
• Answer questions and explain store policies clearly.
• Maintain club cleanliness and safety for guests and staff.
• Process payments and issue receipts accurately.
• Promote products and promotions to drive revenue.

Skills

Customer service

Cash handling

Phone service

Multitasking

Education

High School Diploma or Equivalent

Job description

Planet Fitness seeks a Front Desk Associate to greet members, answer phones, process payments, and promote memberships and promotions. You will maintain a clean club environment and assist guests with inquiries, ensuring a welcoming experience.

A strong customer-service mindset and teamwork are essential for success in this fast-paced retail gym setting. Applicants should have a High School Diploma or Equivalent and at least six months of face-to-face customer service experience in retail.