Member Experience Associate — Front Desk

Baseline Fitness; Camanche (IA); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Free Membership for self and onefamily

Health, Dental and Vision Insurance

Short Term Disability Insurance

Critical Illness Insurance

Pet Insurance

HSA

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to welcome guests, drive new member sign-ups, and create a positive member experience through exceptional service.

You will greet potential members, manage front desk tasks, answer calls, schedule tours, assist with check-ins and sign-ups, and help resolve member questions while keeping the club clean and welcoming. Compensation listed at $11.00/hour.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members with a great customer experience.
• Handle front desk tasks and answer phone calls politely.
• Schedule tours and provide information to prospective members.
• Assist in member check-ins, sign-ups, cancellations, and updating accounts.
• Facilitate member services issues and escalate as needed to Club Manager or supervisor.
• Help maintain the neatness/ cleanliness of the club.

Skills

Customer service

Front desk operations

Phone etiquette

Data entry

Interpersonal skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to welcome guests, drive new member sign-ups, and create a positive member experience through exceptional service.

You will greet potential members, manage front desk tasks, answer calls, schedule tours, assist with check-ins and sign-ups, and help resolve member questions while keeping the club clean and welcoming. Compensation listed at $11.00/hour.