Member Experience Associate

Houston Fitness Partners; Town of Texas (WI); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan eligible after 12 months

Free PF Black Card gym membership

Opportunities for growth

Job summary

Planet Fitness is seeking a Member Services Representative to greet members and handle inquiries with a welcoming, high-energy approach. You will process transactions, support memberships, and help maintain a clean, safe club environment.

The role is on-site across Planet Fitness locations within the Houston Fitness Partners franchise, with full-time benefits including health, dental, vision, a 401(k), and a free PF Black Card gym membership.

Qualifications

• Greet members and guests with confidence and professionalism.
• Respond to inquiries with accurate information and prompt service.
• Pass a background check and maintain CPR/AED certification.
• Proven ability to manage multiple tasks with basic computer skills.

Responsibilities

• Greet members/guests as they enter and exit the club with high energy.
• Answer phones and assist callers with information.
• Execute retail transactions and support membership needs.
• Maintain cleanliness and sanitize facilities during shifts.
• Work at various Planet Fitness locations within the Houston Fitness Partners franchise.

Skills

Customer service

Self-starter

Punctuality

Computer proficiency

Education

Background check

CPR/AED certification

Job description

Planet Fitness is seeking a Member Services Representative to greet members and handle inquiries with a welcoming, high-energy approach. You will process transactions, support memberships, and help maintain a clean, safe club environment.

The role is on-site across Planet Fitness locations within the Houston Fitness Partners franchise, with full-time benefits including health, dental, vision, a 401(k), and a free PF Black Card gym membership.