Member Experience Specialist

Paycom - ATS; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

PF Black Card membership

Opportunities for growth

Job summary

Planet Fitness seeks a high-energy Member Services Representative to deliver exceptional member experiences in a clean, welcoming environment. You will engage with members, assist with tours and enrollment, and promote PF Black Card amenities while supporting the club team.

This role values dependability, empathy, and team spirit, with a dynamic schedule including weekends and holidays. If you love helping others stay active, join our mission and grow with us at PF.

Qualifications

• Must be at least 18 years old.
• High School diploma or GED equivalent.
• Ability to lift up to 50 lbs and stand for long periods.
• Friendly, outgoing, customer-focused.

Responsibilities

• Provide members with an unprecedented experience and encouragement toward fitness goals.
• Make members feel like family in a clean, judgment-free environment.
• Create “raving fans” by delivering top-tier customer service.
• Help recruit new and current members for classes and programs.
• Introduce members to PF Black Card amenities.
• Assist at the welcome desk with check-ins, greetings, and farewells.
• Support tours, member enrollment, and other club duties.
• Lead with passion and enthusiasm, and promote a positive culture.

Skills

Passion for helping others

On-time dependability

Communication skills

Physical demands awareness

Education

High School diploma or GED

Job description

Planet Fitness seeks a high-energy Member Services Representative to deliver exceptional member experiences in a clean, welcoming environment. You will engage with members, assist with tours and enrollment, and promote PF Black Card amenities while supporting the club team.

This role values dependability, empathy, and team spirit, with a dynamic schedule including weekends and holidays. If you love helping others stay active, join our mission and grow with us at PF.