Member Experience Specialist — Free Gym Membership

HFP Conrow, LLC; Conroe (TX); On-site; USD 12,000 - 15,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan after 12 months

Free PF Black Card membership

Opportunities for growth

Job summary

Houston Fitness Partners, a Planet Fitness franchisee, is seeking a Member Service Representative to greet members, handle inquiries, and support sales in a fast-paced club environment. You will answer phones, assist callers, and ensure a high level of customer satisfaction while maintaining cleanliness and safety standards.

The role emphasizes strong communication, reliability, and basic computer skills, with benefits including medical, dental, vision insurance and a 401(k) plan.

Qualifications

• 6-12 months of face-to-face customer service experience.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests with confidence, energy and professionalism.
• Provide prompt, accurate information and assist with inquiries.
• Answer phones in a friendly manner and support callers.
• Process retail transactions and help drive sales goals.
• Regularly clean and sanitize the club and equipment during the shift.
• Answer questions regarding procedures and policies accurately for customers.

Skills

Superior customer service

Face-to-face service

Self-starter

Punctual

Basic computer skills

Job description

Houston Fitness Partners, a Planet Fitness franchisee, is seeking a Member Service Representative to greet members, handle inquiries, and support sales in a fast-paced club environment. You will answer phones, assist callers, and ensure a high level of customer satisfaction while maintaining cleanliness and safety standards.

The role emphasizes strong communication, reliability, and basic computer skills, with benefits including medical, dental, vision insurance and a 401(k) plan.