Member Experience Specialist

Planet Fitness; Rankins Corners (PA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

PF Black Card benefits

Job summary

Planet Fitness is seeking a high-energy Member Services Representative to create a welcoming, judgment-free environment where members feel supported in their fitness journeys.

You will greet guests, assist with check-ins and tours, enroll members in classes, and promote PF Black Card amenities while maintaining a clean, safe club atmosphere. Expect varied shifts including weekends and holidays.

Qualifications

• Demonstrated ability to provide friendly, professional service.
• Strong communication and interpersonal skills.
• Ability to motivate and engage members in activities.

Responsibilities

• Deliver exceptional member experience and encourage fitness goals.
• Create a clean, judgment-free environment where members feel welcome.
• Build ‘raving fans’ through friendly, proactive service.
• Maintain club cleanliness and safety standards.
• Assist with tours, member enrollment, and class introductions.
• Highlight Black Card amenities to members.
• Staff the welcome desk, greet and bid farewell to members.
• Possess leadership, passion, and a positive, energetic demeanor.
• Work shifts that may include weekends and holidays.

Skills

Customer service

Communication

Team player

Dependability

Education

High School diploma or GED

Job description

Planet Fitness is seeking a high-energy Member Services Representative to create a welcoming, judgment-free environment where members feel supported in their fitness journeys.

You will greet guests, assist with check-ins and tours, enroll members in classes, and promote PF Black Card amenities while maintaining a clean, safe club atmosphere. Expect varied shifts including weekends and holidays.