Member Experience Specialist

Planet Fitness-United Fitness Partners; Kansas City (MO); On-site; USD 29,000 - 36,000; Full time

Job summary

Planet Fitness-United Fitness Partners is seeking a high-energy Member Services Representative to deliver an exceptional, judgment-free experience for gym members. You will greet members, check them in, and help them feel like part of the family as they pursue their fitness goals.

You’ll keep the club spotless, promote PF Black Card amenities, and guide tours, enrollment, and routine inquiries. The role requires reliability and weekend/holiday availability.

Qualifications

• High school diploma or GED required.
• Customer-focused approach with strong communication.
• Reliable, punctual and capable of teamwork.

Responsibilities

• Provide members with an unprecedented, high-energy experience.
• Create a welcoming, judgment-free environment and act like family.
• Promote PF Black Card amenities and drive member enrollment.
• Assist with check-ins at the welcome desk, tours, and inquiries.
• Maintain club cleanliness and lead by example on service.
• Be a leader, stay positive, and support the team.

Skills

Customer service

Communication skills

Dependability

Education

High School diploma or GED

Job description

Planet Fitness-United Fitness Partners is seeking a high-energy Member Services Representative to deliver an exceptional, judgment-free experience for gym members. You will greet members, check them in, and help them feel like part of the family as they pursue their fitness goals.

You’ll keep the club spotless, promote PF Black Card amenities, and guide tours, enrollment, and routine inquiries. The role requires reliability and weekend/holiday availability.