Member Experience Associate

Planet Fitness; Colorado Springs (CO); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Free gym membership for you and a plus

Health, dental, vision insurance

Dollars for Scholars program

Employee appreciation program

Career advancement opportunities

Résumé du poste

Planet Fitness seeks a Customer Service Representative to deliver a welcoming and efficient member experience at the club level in Colorado Springs. You will support new member sign-ups, respond to inquiries, and assist with day-to-day front desk duties to ensure a smooth operation.

The role emphasizes friendly communication, problem solving, and teamwork with managers and other staff to maintain a high standard of service and a clean, inviting environment for all guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsabilités

• Greet/meet potential members, providing a great customer experience.
• Answer front desk related questions by phone or in person, and assist with questions or concerns.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Connaissances

Customer service

Computer skills

Communication

Problem solving

Description du poste

Planet Fitness seeks a Customer Service Representative to deliver a welcoming and efficient member experience at the club level in Colorado Springs. You will support new member sign-ups, respond to inquiries, and assist with day-to-day front desk duties to ensure a smooth operation.

The role emphasizes friendly communication, problem solving, and teamwork with managers and other staff to maintain a high standard of service and a clean, inviting environment for all guests.