Member Experience Specialist

Baseline Fitness; Colorado Springs (CO); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Advancement

Training

Discounts

Scholarship

Employee Appreciation

Free membership

Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness

Short-Term Disability

Accident Insurance

Life Insurance

Pet Insurance

HSA

Résumé du poste

Planet Fitness in Colorado Springs is seeking a Customer Service Representative to drive a superior member experience, assist with new member sales, and greet guests at the front desk. You will handle inquiries by phone and in person, support sign-ups, cancellations, and member account updates, and work with the Club Manager on service issues.

This role emphasizes exceptional communication, listening, and problem-solving to deliver a friendly Judgement Free Zone.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsabilités

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Connaissances

Customer service

Listening

Problem solving

Diplomacy

Communication

Description du poste

Planet Fitness in Colorado Springs is seeking a Customer Service Representative to drive a superior member experience, assist with new member sales, and greet guests at the front desk. You will handle inquiries by phone and in person, support sign-ups, cancellations, and member account updates, and work with the Club Manager on service issues.

This role emphasizes exceptional communication, listening, and problem-solving to deliver a friendly Judgement Free Zone.