Member Experience & Sales Associate

Planet Fitness; Monument (CO); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free gym membership for self and one/f

Health, dental, and vision insurance

Short term disability insurance

Dollars for Scholars program

Job summary

Planet Fitness is seeking a Customer Service Representative to contribute to a welcoming club environment in Monument, CO. You will help new and prospective members, handle front desk tasks, answer questions, and support member check-ins and sign-ups. You’ll work to resolve simple member concerns and ensure a clean, inviting space for guests.

The role emphasizes friendly, responsive service and accurate record keeping, with opportunities to grow within a supportive team and gym setting.

Qualifications

• Honesty and a strong work ethic are essential.
• Excellent customer service skills and a friendly demeanor.
• Basic computer literacy to use membership systems and check-ins.

Responsibilities

• Greet and assist potential members, creating a positive experience.
• Answer phone inquiries and provide information about questions or tours.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Address member services questions and forward to the Club Manager when needed.
• Maintain club cleanliness and orderly front desk operations.

Skills

Honesty

Customer service

Basic computer skills

Job description

Planet Fitness is seeking a Customer Service Representative to contribute to a welcoming club environment in Monument, CO. You will help new and prospective members, handle front desk tasks, answer questions, and support member check-ins and sign-ups. You’ll work to resolve simple member concerns and ensure a clean, inviting space for guests.

The role emphasizes friendly, responsive service and accurate record keeping, with opportunities to grow within a supportive team and gym setting.