Member Experience Associate

pf-oneworldfitness; Berlin Township (NJ); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. You will greet members, process check-ins, assist with new sign-ups and lead tours.

Additionally, you will update member accounts, respond to questions with empathy, and help maintain a clean, welcoming club environment. A High School diploma and 18+ age are required, with a positive, punctual attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, check-ins, new member sign-up, and tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Front desk

Communication

Punctuality

Empathy

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. You will greet members, process check-ins, assist with new sign-ups and lead tours.

Additionally, you will update member accounts, respond to questions with empathy, and help maintain a clean, welcoming club environment. A High School diploma and 18+ age are required, with a positive, punctual attitude.