Fitness Member Experience Specialist

pfcareers; Marietta (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service at the front desk. You will greet members, assist with sign-ups and tours, and facilitate account updates to ensure satisfaction.

Responsibilities include answering phones, checking in members, maintaining club cleanliness, and addressing questions promptly. A High School diploma is required, plus a friendly, reliable attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions; check members in.
• New member sign-up and tours for prospective members.
• Update member accounts and respond to questions promptly; escalate when needed.

Skills

Customer service

Computer proficiency

Positive attitude

Punctuality

Reliability

Active listening

Empathy and problem solving

Diplomacy

Education

High School diploma/GED equivalent

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service at the front desk. You will greet members, assist with sign-ups and tours, and facilitate account updates to ensure satisfaction.

Responsibilities include answering phones, checking in members, maintaining club cleanliness, and addressing questions promptly. A High School diploma is required, plus a friendly, reliable attitude.