Member Experience Ambassador

Entertimeonline; Meridian (ID); On-site; USD 16,000 - 23,000; Part time

Job summary

Our Tomlinson South Meridian YMCA, part of the Treasure Valley YMCA, is seeking Welcome Center Staff to create a friendly, helpful, and welcoming atmosphere for everyone entering the Y. The role requires computer proficiency and the ability to stand for the shift, with strong customer service and interpersonal skills.

The position is part-time, averaging 10 hours per week, with Sunday shifts in a two-shift window between 6:45am and 6:00pm.

Qualifications

• Previous customer service, sales, or related experience.
• Basic computer and office skills.
• Must be able to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
• Must be able to maintain confidentiality.

Responsibilities

• Develop intentional relationships and engage members to deepen their relationship to the Y Cause and support them in meeting the seven Cause Measurement goals.
• Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion.
• Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
• Perform financial transactions accurately and maintain a balanced till.
• Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.
• Offer financial assistance in response to program and membership inquiries.
• Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.

Skills

Customer service

Sales

Computer skills

Interpersonal communication

Confidentiality

Emergency response

Tools

Membership software

Microsoft Office

Job description

Our Tomlinson South Meridian YMCA, part of the Treasure Valley YMCA, is seeking Welcome Center Staff to create a friendly, helpful, and welcoming atmosphere for everyone entering the Y. The role requires computer proficiency and the ability to stand for the shift, with strong customer service and interpersonal skills.

The position is part-time, averaging 10 hours per week, with Sunday shifts in a two-shift window between 6:45am and 6:00pm.